Office Manager

Erin loves having her finger on the pulse of the hospital. Working as Ingersoll Animal Hospital’s Office Manager, Erin handles routine tasks such as hiring, scheduling, and client relations. However, she receives the most satisfaction by giving Dr. Peterson, the hospital’s owner, more time to care for her clients’ pets. Erin knows that the hospital’s lifeblood is the excellent care veterinarians and staff provide to clients’ beloved pets. She also knows that the hospital’s care team enjoys forming lasting relationships with the animals’ pet parents. Erin is happy she can play a part in these positive experiences!

At Ingersoll Animal Hospital since 2007, Iowa native Erin joined the hospital after graduating from Iowa State University. Erin earned a Bachelor of Science in Animal Ecology, and she minored in Entomology. Her five years as a Patient Care Coordinator prepared her well for her Office Manager position, and she enjoys helping out at the front desk when needed.

Erin shares her Des Moines home with her husband Justin and their daughter and son. Despite Erin’s busy schedule, she always makes time for her family, and she catches a movie when one appeals to her. Drawing on her entomology background, Erin gladly identifies insects for her family and friends. Erin’s young children seem to be following in their mother’s footsteps, as they enjoy outdoor activities such as fishing, camping, and exploring.

This feline-friendly family hosts two pampered cats who have become adept at upsetting the household routine. Both cats love to sleep in inconvenient places, although they appear to get plenty of daytime rest. During the middle of the night, Bella and Obi often cause a noisy commotion, each likely blaming their partner in crime for waking up the family.

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Assistant Manager, Veterinary Technician

Ashley has completely immersed herself in veterinary medicine. When Ashley first came to Ingersoll Animal Hospital, she worked as a Patient Care Coordinator, greeting and educating clients. However, Ashley wanted more hands-on involvement with patients. Over the course of the past 10 years (with a brief break), Ashley has taken classes and learned valuable techniques from the hospital’s experienced veterinary technicians. Ashley is a Certified Veterinary Assistant and a Certified Laser Technician.

A Des Moines native, Ashley lives with her husband, daughter, and two step-children. Ashley regards her daughter as her best achievement, and she spends lots of creative time with this energetic young girl. In Ashley’s spare time she enjoys spending time with her family and friends. Ashley especially likes to gather her relatives’ and friends’ children for a rambunctious get-together.

Ashley’s three cats also keep her on her toes. Nina, Nala, and Charlie are all very different but each enjoy trying to be the center of attention in the household. The family dog, Cletus, was adopted through the Golden Retriever Rescue (but is in fact not a Golden at all) as a senior and is the sweetest old man you’ll ever meet.

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Registered Veterinary Technician

Ever since she was a little girl, Tess has had a passion for veterinary medicine. All she’s ever wanted to do was help animals live happier, healthier lives! She gets to do just that as a Registered Veterinary Technician at Ingersoll Animal Hospital.

Tess has lived in Des Moines her whole life, and grew up surrounded by her family pets. She attended Des Moines Area Community College, and graduated in 2013 with her Associate’s degree in veterinary technology. After studying hard for board exams that summer, she was thrilled to pass her tests and become a Registered Veterinary Technician in the state of Iowa.

In her time away from work, Tess enjoys spending time with friends and family, drawing, watching movies, reading comic books, and listening to music. She’s also recently taken up sewing—many of her unique ideas have turned out quite nicely! Tess lives with two pets of her own: Paisley, a playful calico cat who demands to be the center of attention, and a garter snake named Nagini. Tess also owns an elderly cat named Lucy and a beagle who goes by Butters, both of whom live back home with her parents.

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Registered Veterinary Technician

When she was in the second grade, a veterinarian came to Shelby’s elementary school and gave a presentation about working in the veterinary field. She was hooked right away—she hasn’t looked back since! Shelby gets to satisfy her passion for animal care every day as a Registered Veterinary Technician.

Shelby is originally from Sully, Iowa, and first joined the team here at Ingersoll Animal Hospital in late 2016. She particularly enjoys the challenge of in-depth diagnostic work and loves to learn new things from her coworkers every day. Most of all, Shelby loves performing dental work—being able to use her hands and make an immediate difference in the health of a pet is incredibly rewarding for her!

Shelby and her husband, Andrew, have two pets of their own at home: Harlow, a very intelligent Border collie mix who even knows her right from her left; and a happy-go-lucky Bernese Mountain Dog named Bear. When she isn’t tending to pets’ needs here at the hospital or spending time with her own four-legged friends at home, Shelby loves to spend time in the great outdoors. She’s also a bit of an adrenaline junkie—she’s competed in a triathlon, gone snowmobiling in the mountains of Colorado, and completed two successful skydives!

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Registered Veterinary Technician

Mary’s recent switch to veterinary medicine work has given her the best of both worlds. After spending a long career in the human health field, Mary took a job in a local boarding and training center. After experiencing the benefits of animal-focused work, Mary saw that a veterinary medicine career could draw on her health-related background. Even better, Mary realized that working in a veterinary hospital would allow her to help both people and animals. Once Mary made this important connection, she made her career change, and she couldn’t be happier!

Once Mary made her career decision, she put the wheels in motion to implement her plan. Mary recently graduated from the Veterinary Technician Program at Des Moines Area Community College, and she is now a Registered Veterinary Technician. With proven knowledge of veterinary medicine work, Mary focuses on helping the veterinarians provide excellent care to clients’ treasured pets. Mary also enjoys educating clients, providing them with resources and advice they can use to take care of their special family members. Mary values long-term relationships, and she looks forward to working with the hospital’s clients for many years.

Originally from central Iowa, Mary and her husband Pat have loved life on their nearby acreage for the past 24 years. Mary has a passion for stained glass, and always visualizes her next project while putting the finishing touches on her current creation. While Pat is retired, he stays busy maintaining the land and equipment, and he also pitches in his longtime fast-pitch softball league. Together, Mary and Pat go canoeing and kayaking, and they keep in touch with their three adult children. Although it’s a challenge, Mary and Pat also keep track of their four busy grandchildren’s activities.

Mary’s roomy acreage gives her five German shepherd dogs plenty of room to roam. With their intelligence and ability to quickly learn new tasks, Mary’s dogs excel at obedience and agility activities. Next, Mary wants to develop the dogs’ problem-solving skills by introducing them to tracking work.

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Head Veterinary and Dental Technician

Becky developed her passion for veterinary medicine during her childhood. Growing up in Knoxville, Iowa, young Becky began joining a local veterinarian on his patient appointments when she was just eight years old. Becky thoroughly enjoyed her one-on-one time with this generous veterinary professional; and by the time she was 15 years old, she had acquired valuable veterinary medicine knowledge. Even more importantly, Becky had realized that she was meant for a veterinary career!

When Becky began attending nearby Simpson College, she wanted to maintain her connection to veterinary medicine. Becky applied for a part-time job at Ingersoll Animal Hospital in 1980, and she has been a valuable part of the hospital’s care team for more than 30 years.

Throughout Becky’s time at the hospital, she has taken the initiative to improve her skills, which increases her ability to provide care for her clients’ treasured pets. Becky has become a Certified Veterinary Assistant and a Medical Laser Technician. She has also completed advanced training from the American Society of Veterinary Dental Technicians. This dedicated, animal-loving lady keeps herself updated on the latest veterinary medicine advances, and she’s always ready to adapt to new technologies to better help her furry patients.

In Becky’s free time, she’s a seasoned distance runner who has completed several marathons. Becky and Capital, her miniature schnauzer, also compete in agility trials. Little Capital believes he’s a hardy golden retriever, as this energetic little guy loves to swim and retrieve objects Becky has thrown into the water. In fact, Capital is such a fierce competitor that he’s outraced Labrador retrievers sprinting toward their field dummies. Becky also owns a second miniature schnauzer, Tempo, with whom she’s currently training to be as well-seasoned as Capital! He’s still very much a puppy and is more vocal than Becky would like, but he’s making great progress.

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Kelsey B

Registered Veterinary Technician

Kelsey originally went to school to study human psychology—she worked at a local pet store during her time away from classes, and it wasn’t long before she realized that her heart was truly in animal care! Kelsey decided to make a change and study veterinary technology; she hasn’t looked back since.

Kelsey is from Forest City, Iowa and is now a Registered Veterinary Technician here at Ingersoll Animal Hospital. She has a particular fascination with laboratory procedures, and loves to work toward a diagnosis on the cellular level. She also likes performing in-depth nursing care and interacting one-on-one with her patients and their loving owners.

In her time away from work, Kelsey enjoys reading novels, painting, and doting on her own animal companions at home. She has a Brittany Spaniel named Rusty, who loves nothing more than a lazy day spent cuddled up on the couch, as well as a playful cat named Firefly.

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Veterinary Technician

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Veterinary Technician

Zlatan has always been fascinated by the process of investigation, diagnostic work, and treatment that allows a pet to return to full health after being sick. Ever since he was a teenager, he’s wanted to be a part of a team that makes that happen! Zlatan is proud to help pets daily as a Veterinary Technician here at Ingersoll Animal Hospital.

Zlatan was born and raised in Sarajevo, Bosnia and Herzegovina, where most of his family still lives. He studied veterinary medicine there from 1994 to 1998, and moved to the United States in 2001. Zlatan joined the Ingersoll Animal Hospital family in September of 2017, and enjoys working alongside his talented and compassionate coworkers to better the lives of Des Moines’ pets on a daily basis.

In his spare time, Zlatan enjoys writing and practicing his photography skills.

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Veterinary Technician, Patient Care Coordinator

Growing up here in Des Moines, Kelsey was constantly surrounded by horses, cows, pigs, dogs, cats, and even the occasional duck or chicken. She also participated in 4-H and the Future Farmers of America organization when she was younger, which only deepened her interest in animal care. For Kelsey, one career path stood apart quite clearly from the rest: veterinary medicine!

After shadowing veterinarians and learning more about the animal-care field as a member of 4-H and the FFA, Kelsey began working at a horse stable to work with animals hands-on. She then joined the Ingersoll Animal Hospital team as a Veterinary Assistant and Patient Care Coordinator, and enjoys assisting the Technicians and making sure all of the clinic’s patients are healthy and happy. In the future, she hopes to attend school to become a Certified Veterinary Technician!

Kelsey lives with her adopted terrier mix, Lucy, miniature Dachshund, Willly, and cat, Loretta. In her time away from work she enjoys visiting her family and her horse in Des Moines, fishing, boating, and traveling.

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Megan H

Veterinary Assistant

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Veterinary Assistant and Kennel Attendant

Kacie grew up alongside her first puppy, Max, who quickly became her best friend in the world. This was the beginning of her lifelong passion for animals! Ever since she can remember, Kacie has wanted to improve the lives of pets in whatever way she could—now, she’s able to use her skills as a Veterinary Assistant to do just that.

Born in Omaha, Nebraska, Kacie moved with her family to Waukee, Iowa at a young age and has lived in the area ever since. She was still in high school when she started working at her first veterinary practice, and decided to further her education in the animal-care field after graduation. Kacie headed to Iowa State University, where she earned her Bachelor’s degree in animal science, then signed on as a Veterinary Assistant here at Ingersoll Animal Hospital. She couldn’t be happier to continue her veterinary journey alongside the talented and compassionate clinic team!

Outside of her interests in the animal-care world, Kacie enjoys staying active in the great outdoors. She’s an avid boater, fisher, and camper, and also loves to golf.

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Patient Care Coordinator

Randi’s lifetime passion for animals, and experience working with racetrack horses, has provided a strong foundation for her veterinary hospital work. By previously earning her Dental Assistant certificate, Randi gained basic medical knowledge that she uses in her Patient Care Coordinator position. When her clients and their beloved pets arrive for their appointments, Randi greets them with a friendly smile and a calm, efficient manner. She wants them to have a smooth, positive hospital experience; and just in case, Randi’s ready with her supply of dog treats!

Living outside Des Moines with her fiance Jason, Randi has quite a collection of dogs, cats, and horses. Randi thrives on being outdoors, and she takes every opportunity to ride her horses and bond with her dog. She also shares camping, fishing, hunting, four-wheeling, and road trips with Jason. Randi’s generally an early bird, getting up before sunrise, working hard on the farm and at the hospital, and turning out the lights well after the sun goes down.

Randi’s three horses have an insatiable appetite, as they eat all day and then escape from their pasture to gorge themselves on the other side of the fence. So far, Solomon, Tornado, and Lexy haven’t suffered any ill effects from their food fests. Randi’s dog Kilo loves playing with the horses, and she’ll hitch a ride on any moving vehicle, hopping into the truck or jumping on the four-wheeler. Finally, Randi’s two cats have found a way to entertain themselves inside the house. Kazz has learned how to completely unroll the toilet paper, and Trix has developed the fine art of sleeping all day.

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Patient Care Coordinator

Steve grew up in a pet-friendly family, and shared his childhood home with everything from cats, dogs, and rabbits to guinea pigs, lizards, turtles, and snakes. His mother even worked in the veterinary field for a time, and Steve was always fascinated by the stories she told. When the opportunity arose for him to switch careers and enter the world of animal care, he didn’t hesitate!

Steve is a Des Moines native and began his career by working for a local mortgage company. He moved to Omaha, Nebraska in 1996 before relocating to San Antonio, Texas a few years later to work in a real estate closing office. Next, Steve returned to Des Moines to be closer to family. It wasn’t long before he joined the Ingersoll Animal Hospital team! He’s been a member of the clinic family since December of 2017, and serves the area’s pets and animal owners as a Patient Care Coordinator.

When he’s not at work, Steve enjoys reading, cooking—he’s especially fond of smoking meats and is still trying to perfect the perfect smoked brisket!—and spending quality time with his family.

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Pet Groomer

Kryssa was only in the eighth grade when she started helping at a grooming facility operated by Kryssa’s own dog trainer. Over the years, she learned the ropes of the grooming profession hands-on—she hasn’t stopped grooming pets since. Now, Kryssa is Ingersoll Animal Hospital’s resident Pet Groomer!

Kryssa is originally from New Virginia, Iowa, and attended Kirkwood Community College to study pet grooming and small-business management. After completing her schooling, she signed on with a local animal hospital for a time before moving on to another nearby clinic, where she worked as a Veterinary Assistant while starting her very own grooming business during her off hours.

In the summer of 2018, Kryssa joined the Ingersoll Animal Hospital family and has been making the pets of the area look and feel their absolute best ever since. For her, nothing beats seeing the look on an owner’s face when they first see their freshly groomed companion—those moments make it all worth it for Kryssa!

When she isn’t pampering pets here at the hospital, Kryssa enjoys scrapbooking and spending quality time with her friends and family. She and her boyfriend, Josh, have a beautiful daughter named Ava and also share their lives with three canine companions: Angel, Kryssa’s rat terrier who used to compete alongside Kryssa in competitive 4-H shows; a Pit Bull named Arielle who is both a Canine Good Citizen and a certified therapy dog; and Triton the Pit Bull, also a Canine Good Citizen who loves performing his best tricks for treats.

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